FatPipe Networks Newsletter January 2018

FatPipe Hybrid WAN for VoIP Solves the Pesky VoIP Quality Issues

Voice and unified communications have become one of the most business critical applications companies have in their corporate WAN. Poor VoIP quality damages a company's reputation with it's customers, and a dropped call could mean a lost customer, or low reputation ratings.

VoIP quality and eliminating dropped calls is a key problem many companies and organizations look to FatPipe to solve. In this issue, we highlight why organizations choose FatPipe to help fortify their VoIP and unified communications.

The image can be viewed here

FatPipe + Avaya

FatPipe and Avaya have partnered to bring a certified Hybrid WAN and SD-WAN solution to Avaya's customers and partners. FatPipe is the only Avaya DevConnect Select product for Hybrid, SD-WAN. FatPipe is the only DevConnect certified Hybrid WAN or SD-WAN product.

FatPipe's MPVPN® SD-WAN products are also sold through the Avaya DevConnect Select Product Program.

The Select Product Program offers customers a streamlined way to order FatPipe through an Avaya reseller and the reseller can order through the Avaya quote system.

FatPipe has been integrated with the Avaya Aura® Platform 7.0. By integrating with an Avaya Aura Platform, companies can easily extend their unified communications and collaboration solutions across their entire global network without concern for latency, jitter, congestion or downtime. With FatPipe in place, calls will not drop in the event a line fails. This makes FatPipe a great addition to Avaya's premise-based and cloud-based UC offering. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates FatPipe technology.

The Select Product Program is available in the U.S., Canada, EMEA, CALA, and Asia Pacific.

"The inclusion of products or services from Technology Partners like FatPipe Networks in the DevConnect Select Product Program helps Avaya customers deploy complete, end-to-end next-gen networking solutions with ease," said Eric Rossman, vice president, Partnerships and Alliances, Avaya. "This enables customers to confidently rely on their network to deliver optimal performance of real-time VoIP and video communications and collaboration, CRM, cloud, mobile video, messaging and other business-critical applications."

Current Shipping Versions

FatPipe is currently shipping Version 9.1.2 on WARP, MPVPN, and IPVPN. Contact your FatPipe account manager today to schedule an upgrade or a demo of the new features.

• MPVPN, IPVPN, XTREME, WARP 9.1.2r122

Connect with FatPipe

Twitter: @fatpipe_inc
Facebook: https://www.facebook.com/fatpipenetworks/
LinkedIn: http://www.linkedin.com/company/fatpipe-networks

Case Study: A Company Uses FatPipe Technology for Sub-Second Failover of VoIP Calls

SITUATION
The call center was losing money and customers due to intermittent failures of its VoIP system. The system took up to 30 minutes to restore at locations that experienced line degradation or failure, halting phone activity between customers and agents. This was especially an issue at remote and international location where line quality and  IT resources were more scarce. This put the company at risk of paying penalties for not meeting SLAs.

SOLUTION
The customer installed FatPipe at their offices and call center locations to achieve automatic and intelligent line failover, keeping calls connected even when lines failed without dropping calls or shutting down IP telephones.

Using FatPipe policy routing, QoS, and WAN optimization the company was able to micromanage their WAN. They are able to control the paths that applications flow across the WAN and prioritize the WAN to ensure they business critical VoIP and other applications always have the bandwidth and network conditions required for peak performance. FatPipe's WAN optimization has reduced extraneous WAN traffic leaving more bandwidth for critical applications while improving performance on all WAN applications.

This was all done on a unified platform simplifying configuration and reducing the footprint of the WAN edge.

BENEFITS
FatPipe ensured connectivity to all calls. The agents and customers were not stranded on "dead lines," losing business and halting productivity. Also, the Avaya call manager system did not have to be replaced. FatPipe works with Avaya call center managers seamlessly.

"FatPipe's reliability and product maturity stood out in our decision-making process and led to us choosing FatPipe," said Julius B, the retailer's IT manager. "We made the right choice in choosing FatPipe," he added, "We want everyone to experience that too."

See a Live Demonstration

If you are not using FatPipe to improve your VoIP performance and quality, please call us to discuss how FatPipe can help. SCHEDULE A DEMO

Thank you for the Compliments

If you are using FatPipe to improve your VoIP, we love to hear from about your experience.

FatPipe continuously strives to improve the world class support we provide our customers. As part of this effort, you may receive a survey after a support call or product demo. Please fill out this form to help us improve our service to you.

Here are some of the recent comments:

"(FatPipe support) was very fast and responsive in diagnosing and resolving the issue we were experiencing."

"(FatPipe support) provided a very good experience with good explanations of the requirements"

FatPipe Reseller Corner

Help us Introduce Your Customers to Hybrid, Software-Defined WAN!

FatPipe has helped several of its resellers rekindle sales in their markets by developing special marketing programs. FatPipe can help you reconnect with your customers using a variety of programs such as lunch and learns, newsletters, etc. These programs are specially designed for you to pitch various ideas on Business Continuity and other topics using FatPipe Hybrid, Software-Defined WAN technology in conjunction with other complementary products. Contact Matt Gwyther at mattg@fatpipeinc.com for more details.

NOTE: You are receiving this because of your interest in FatPipe or your company is a customer. If you are not interested please reply to this email.